Shipping policy

Processing & Fulfilment:
All orders are printed and packaged on demand within 2–5 business days. Each item is carefully produced in Australia using high-quality materials and professional printing partners.

Shipping Options:
We offer both Standard and Express shipping worldwide.

Australia:

Standard: 5–10 business days

Express: 2–4 business days

International:

Standard: 10–20 business days (depending on destination)

Express: 5–10 business days (subject to courier availability)

 

Order Tracking:
Every order includes tracking information. Once dispatched, you’ll receive an email or TikTok notification with your tracking number so you can follow your parcel in real time.

Delivery Delays:
While most orders arrive within the timeframes above, occasional postal or customs delays may occur — especially during peak seasons or holidays.

Returns & Replacements:
We want you to love your purchase!

Returns are accepted within 30 days of delivery.

Items must be unused, in original condition, and in the original packaging.

If your order arrives damaged, misprinted, or defective, please contact us with photos and your order number so we can arrange a replacement or refund promptly.

Contact Us:
For any questions or assistance with your order, please reach out via TikTok messages or email us at support@mottlebrushstudio.com.